The Haven Group
Effective Date: August 1st, 2025
Last Updated: August 21st, 2025

​

Introduction

The Haven Group ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thehavengroupva.com, use our services, or interact with us in connection with our real estate services in Northern Virginia.

​

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

​

• Contact Information: Name, email address, phone number, mailing address

• Property Information: Current home address, property preferences, buying/selling timeline, budget range

• Financial Information: Pre-approval letters, income verification, financial statements (when necessary for transactions)

• Professional Information: Employer, occupation, relocation details

• Communication Records: Email correspondence, phone call notes, meeting notes, preferences and requirements

• Transaction Documents: Purchase agreements, disclosure forms, inspection reports, and other real estate documents

​

Information Collected Automatically

When you visit our website, we may automatically collect:

​

• Technical Information: IP address, browser type, operating system, device information

• Usage Data: Pages visited, time spent on pages, click patterns, referral sources

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience

​

Information from Third Parties

We may receive information about you from:

​

• MLS and Real Estate Databases: Property history, market data, public records

• Professional Partners: Lenders, inspectors, contractors, title companies

• Marketing Partners: Lead generation services, referral sources

• Public Records: Property ownership, transaction history, permits

• ​

How We Use Your Information

We use your personal information to:

​

Provide Real Estate Services

• Assist with buying, selling, or investing in real estate

• Conduct property searches and market analysis

• Coordinate showings, inspections, and transactions

• Provide relocation and corporate services

• Offer investment and portfolio advisory services

​

Communication and Client Service

• Respond to inquiries and provide customer support

• Send property alerts and market updates

• Provide transaction updates and important notices

• Schedule appointments and coordinate services

​

Marketing and Business Development

• Send newsletters and market insights (with your consent)

• Improve our services and website functionality

• Conduct market research and analysis

• Develop new service offerings

​

Legal and Compliance

• Comply with real estate regulations and licensing requirements

• Maintain transaction records as required by law

• Protect against fraud and unauthorized access

• Respond to legal requests and court orders

​

How We Share Your Information

We may share your personal information in the following circumstances:

​

With Your Consent

We will share your information with third parties when you have given us explicit consent to do so.

​

Service Providers and Professional Partners

We may share information with trusted partners who assist in providing our services:

• Transaction Partners: Lenders, title companies, inspectors, appraisers, contractors

• Technology Providers: Website hosting, email services, CRM systems

• Marketing Services: Photographers, staging companies, advertising platforms

• Legal and Professional: Attorneys, accountants, compliance consultants

​

MLS and Real Estate Networks

Property listings and related information may be shared through Multiple Listing Services (MLS) and real estate networks as part of standard industry practice.

​

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.

​

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

​

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

​

• Secure data transmission using encryption

• Access controls and authentication systems

• Regular security assessments and updates

• Employee training on data protection practices

• Secure storage of physical and electronic records

​

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

​

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

​

Access and Correction

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

​

Data Portability

• Request a copy of your personal information in a portable format

​

Deletion

• Request deletion of your personal information, subject to legal and business requirements

​

Marketing Communications

• Opt out of marketing emails by using the unsubscribe link

• Contact us to opt out of other marketing communications

​

Cookies and Tracking

• Manage cookie preferences through your browser settings

• Opt out of certain tracking technologies

​

Retention of Information

We retain your personal information for as long as necessary to:

​

• Provide our services to you

• Comply with legal and regulatory requirements

• Maintain business records and transaction history

• Resolve disputes and enforce agreements

​

Real estate transaction records may be retained for extended periods as required by law and industry standards.

​

Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

​

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

​

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

​

• The right to know what personal information we collect, use, and share

• The right to delete personal information we have collected

• The right to opt out of the sale of personal information

• The right to non-discrimination for exercising your privacy rights

​

To exercise these rights, please contact us using the information provided below.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

​

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

​

The Haven Group
1660 International Dr 600 McLean, VA 22102
(703) 261-9260
info@thehavengroupva.com

​

For specific privacy-related inquiries, you may also email us at: [Insert Privacy Email]

This Privacy Policy is designed to comply with applicable privacy laws and real estate industry regulations. We recommend consulting with legal counsel to ensure full compliance with all applicable laws in your jurisdiction.